Refund policy

Returns and cancellations

Ready to ship garments can be returned for exchange or refund within 14 days of receipt if in original condition and packaging. We reserve the right to refuse a refund or exchange where there is damage or wear to an item. Return postage is at the expense of the buyer. If you wish to return a garment please contact us by email with your reason for return and we will provide you with instructions. 

Please note that all overseas buyers are responsible for customs fees and taxes due on entry to their country, and in the event of returns, these will not play a part in any refund.

Made-to-order garments cannot be returned or exchanged except in the unlikely event of a faulty item or if the item received differs from the options selected. If you are dissatisfied with the quality of your order please notify us in writing, and we will provide details of where to send the item/s. Faulty Returns are sent at our expense. If a garment is judged to be worn or damaged due to customer negligence it will be returned to sender and cannot be refunded. This does not affect your statutory rights. Complaints must be made as soon as possible

Design packages can be cancelled for a refund (excluding payment processing fees) up to 14 days after ordering, and only in the event that we have not begun discussions or undertaken work regarding your enquiry. Please be aware that the payment made covers a very small fraction of the work the package describes, and all bespoke work is charged at a rate of £40 per hour. Your purchase of a package does not guarantee we will accept your final order, and bespoke orders must be placed within 3 months of purchasing the package for it to be valid.

After placing an order for a made to order item through our shop, you may choose to cancel your contract and receive a refund (excluding our provider’s processing fees for your payment) up to 14 days after your payment has cleared. After this stage it may not be possible to fully refund you, depending on the amount of work carried out and expenses incurred up to the point that cancellation was requested. If you wish to cancel your order please email us stating your intention. We can make a printable cancellation form available to you if you prefer.

We make an effort to ensure all inventory items are listed accurately, but all orders are subject to availability. Sometimes it is not possible to accept an order due to unavailability of materials or a pre-existing excessive workload. We will make you aware of any such circumstances within 7 working days of your order being placed.

We reserve the right to refuse service or cancel an order within 14 days of it being placed. You will be informed of this decision as soon as possible within that time frame and a refund will be issued.

Privacy and Data Protection

When making a purchase please familiarise yourself with our data protection policy to understand how your information will be stored and protected