Shipping policy

Shipping

Postage will be added at checkout for your purchases, but if you are ordering from outside the UK please be aware that customs charges may be added by your country when the package enters the country. All customs fees and taxes are the responsibility of the customer and should be factored in before ordering. As these fees are unrelated to our services they cannot form part of any refund. Any packages returned to Orchid due to unpaid fees will require a second shipping fee to be resent.

Postage fees are charged as follows-

Order Value Postage Charge

UK- Special Delivery (£0-£50 sent by 1st class Signed for service)

£0.01-£20.00 = £3
£20.01-£50 = £7.50
£50.01- £500 = £14
£500.01- £1000 = £16
£1000+= £18


International Postage

£0.01-£50.00 = £16
£50.01-£250 = £20
£250.01- £1000 = £29
£1000+= £35
Orders are shipped using Royal Mail Special Delivery (UK) which is a tracked and insured service. International orders are shipped using Royal Mail’s Airmail service, which will be tracked and insured where possible. Please be aware that the maximum insurance value for Airmail services is £250. If your order value is higher than this, and you wish to insure your order for the full value we can arrange a quote from an appropriate International courier. If an underinsured service is chosen by the customer then it is understood that this is at their own risk.